Call Centre

Making Every Conversation Count!

Call Centre services & telemarketing provide a more interactive and personal sale service by creating an immediate rapport with your customers.

Our telemarketing services are designed to form new leads, follow-up with prospects and past or current clients. When you combine the right people with the right technology, you can achieve powerful results!

The telemarketing services we offer include:-

  • Appointment Setting
  • Lead Generation
  • Customer Support
  • Seminar Registration
  • Event / Sales Announcements
  • Trade Show Follow-up
  • Direct Mail Follow-up
  • Surveys, Market Research
  • Up-selling, Cross-selling
  • Product / Service Selling
  • Database Update
  • Event Registration

Outbound Services

Outbound call centre services mainly consists of tele-calling agents making calls to existing and potential customers in order to increase sales, acquire new customers, follow-up other marketing campaigns, test new markets, develop better customer relationship etc.

Companies who make use of outbound call center services have the advantage of saving on cost of infrastructure, skilled workforce, training cost etc. and concentrate on their core business.

With investments much cheaper than having a traditional sales team, outbound calling services enable to quickly start generating leads, nurture prospects, provide ease of measuring success rates and testing, upscale/downsize easily.

Inbound Services

Inbound call center services help businesses in resolving their customer issues and queries in the fastest and efficient manner and also with a human touch. As customer experience has become the most crucial aspect in today's competitive business environment, organizations are increasingly looking forward to ensure efficient support services to their customers and prospects.

Trained call center workforce, hiring and training expertise, ready-to-use infrastructure, multi-lingual capabilities, experience in managing clients across industries, multiple and related domain knowledge to quickly identify process inefficiencies and adopt to market dynamics etc are some of the advantages of our inbound call centre services.

International Calling

We deliver high-quality customer service while offering cost-effective solutions to our clients worldwide through our International dialing services.
We are equipped with advanced telecommunications infrastructure including high-speed internet connectivity, VoIP systems, CRM software, and other technologies to facilitate smooth communication and efficient handling of the projects we undertake.

Our team consists of well-trained professionals who can handle outbound and inbound calls to provide customer support, sales, and other services to clients located globally.

Tele-Marketing

The most important factor to consider when evaluating a potential telemarketing services provider is the cultural fit between your organization and the potential provider.

With proven track record with multiple industry segments across diverse geographies, we understand the various factors, challenges, regional barriers etc, that contribute to the successful outsourcing of your sales processes.

Having Telemarketing as a core competency, our sales oriented and cost effective methods backed with an extensively segmented data bank for cold calling gives us an extra edge in customer acquisition campaigns.

Fund Raising

Fund raising is the process of gathering voluntary contributions by requesting donations from individuals, businesses or other entities, mainly by non-profit organizations for meeting the expenses of their philanthropic activities.

Tele-Marketing is one of the most sought after methods of fund raising by NGOs in India, which is very cost effective and can be started with bare minimum investment and scaled up significantly once the team is set.

With more than a decade of experience in fund raising for various social causes and with cheque pick-up and other collection network in place across major cities, any organization can just kick-start their fund raising plans through us with the least turnaround time.

Customer Support

Dedicated customer service facility with toll free number and CRM support.

Multi-lingual callers, IVR technology, National presence.

Customer Support, Help-Desk Outsourcing, Inquiry handling, Product Information request handling.

Live Chat Support, After-sales support, Revenue management, fund collection.

Appointment Fixing

Products/services sales assistance by appointment fixing.

Appointment fixing for Asset management, insurance and other financial services.

Face-to-face meeting schedule for fund raising.

Services for Healthcare, Tourism, Event management, Real Estate verticals.

Ready database of target customers for B2B / B2C markets across geographies.

Lead Generation

Footfall drive for corporate events, seminars, exhibitions.

Lead generation for B2B products/services, product launches.

Auto Insurance renewals, lead generation for health insurance, mutual funds.

Profiled target data across business domains for very high lead accuracy.

Looking to generate more leads for your business?

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